Yvette McDonald 

Chief People and Customer Officer, Anglicare Sydney 

Yvette McDonald is Chief People and Customer Officer at Anglicare Sydney, where she leads workforce strategy, organisational culture and customer experience across a large and complex care organisation. Her remit spans aged care, retirement living and community services, with a strong focus on building a stable, capable workforce in an environment of rising demand, regulatory reform and cost pressure.

Yvette brings deep experience in people leadership, change management and service alignment. Her work centres on strengthening leadership capability, improving workforce retention and ensuring the organisation’s people strategy directly supports quality outcomes for clients and residents. At a time when workforce represents the largest cost and risk for providers, Yvette’s role is central to Anglicare Sydney’s long-term sustainability.