LEADERS SUMMIT 2020 Speakers
The success of the LEADERS SUMMIT rests on the generosity of our speakers.
Anthony Pannozzo
In September we visited frog in San Francisco to learn.
frog is a global design and strategy firm. frog is the ‘go to’ consumer research and product/service partner for organisations desiring to change the world - on scale.
Clients engage frog to transform business by creating systems of brand, product and service that deliver a distinctly better experience.
The Western world’s health systems are the No.1 focus for governments and private enterprise for three reasons: ballooning customers and costs, ecosystems that have not changed in 50 years, and unimagined medical and technology advances evolving today.
Anthony Pannozzo is frog’s Health leader; we are bringing Anthony exclusively to the LEADERS SUMMIT.
We have been reading the wisdom of Margaret Wylde for 15 years.
She was in Australia last year for one professional day and we were captivated by her clear and frank assessment of retirement living and aged care development in Australia today, and her vision for 2025 and 2030.
ProMatura, led by Margaret Wylde, is the most in demand market research and advisory firm in America, and now Europe, specializing in 50+ consumers and their housing. When Margaret talks, operators, developers and financiers listen. Measured by ongoing volume of client commissions alone, no other adviser can match ProMatura’s depth of understanding of the seniors living and care market, now and forward to 2025.
We had to bring her back for one week’s sector consultation, exclusively to the LEADERS SUMMIT.
Dr. Markus Leser
In America, we were handed Dr. Markus Leser’s co-authored European Ageing Network 2030 Strategy.
EAN represents 10,000 organisations. Dr Leser is head of Ageing at Switzerland’s CURAVIVA.
On the future of serving the ageing population of Europe, he wrote, in part:
Governments are in denial; business is failing to address the opportunities and challenges; the aged care sector is relaxed in its comfort zone. Within 10 years the business of operating ‘buildings’ will be out; operators will be providing ‘services’.
With great clarity and directness, Markus questions today’s retirement living and care models. Unlike most commentators, he has a solution and a strategy that CURAVIVA is now implementing.
We are bringing Dr Leser to Australia for one week’s consultation. He will present exclusively at the LEADERS SUMMIT.
Internationally recognised for his research and industry partnerships in workforce transformation and digital disruption, Dr Sean Gallagher was recruited to be the inaugural Director of the Centre for New Workforce, Swinburne University.
The ageing sector is the most affluent, fastest-growing in consumer numbers, fastest-growing in workforce requirements and the most open to disruption.
In 2025, retirement living will be a hospitality business. 40% of today’s care support workforce will have departed. The workforce will be 20% larger. Competition for competency will be 50% greater. Youth and older workers are the supply.
With 2025 just 60 months away and public sentiment and trust under challenge, Dr Gallagher’s proven learnings on creating deep workforces for tomorrow will be showcased, exclusively at the LEADERS SUMMIT.
The release of the interim report by the Royal Commission into Aged Care Quality and Safety, titled ‘Neglect’, further undermined confidence and trust in home care and residential aged care services.
The 24 case studies out of 3000 residential aged care homes is not an accurate sample.
We have asked Chris Mamerelis as CEO of the award-winning aged care, home care and retirement living operator, Whiddon, to have an open and wide-ranging discussion with Frank Price, CEO of RFBI, on the aged care sectors today and initiatives for the future.
Chris has transformed and energised Whiddon, bringing extensive experience leading private aged care operations as well as hospitality and community organisations.
Under Frank Price’s leadership, Royal Freemasons has been transformed into RFBI, with a reputation for innovation and speed in transformation.
RFBI home care centres are being partnered by private retirement village operators, Care At Home clients grew by 182%, the RFBI workforce grew by 37% and current new capital development and refurbishment exceeds $250 million.
With this proven optimism Frank Price will join with Chris Mamerelis to have the hard discussions on what is required to rebuild confidence in the community and to secure future for retirement living and aged care operators.
Versa is pioneering the application of AI and Voice in the aged care sector, with one objective of driving real efficiency in the physical administration space by floor staff.
The company is a voice, digital and mobile specialist has invested three years deep experience in the aged care sector.
Kath Blackham demonstrated to us ‘voice’ interaction between a nurse and Health Metrics clinical software and, without preparation, it worked!
She has been at the forefront of tech solutions for 18 years. With 50 staff and world recognition for AI and Voice, Versa is expanding into the American market. Versa also focuses on humanising marketing and services.
We have asked Kath Blackham to demonstrate live AI and Voice in the workplace today, together with Steven Strange, CEO of Health Metrics, and discuss her expectations for 2025.
Data and innovation are repeatedly cited in the Aged Care Royal Commission as being the cornerstones of driving efficiency, as well as quality and safety.
To achieve these objectives, the systems and software have to match the ambitions and the datasets and definitions across the sector have to be common to allow comparison and understanding.
Stephen Strange will scope the ideal systems and softwares to deliver these visions, beyond his own Health Metrics suite.
Demonstrating world leading innovation, he will join Kath Blackham of Versa on the podium with a live demonstration of the integration of Voice, AI and Health Metrics software.
Exclusively at the LEADERS SUMMIT.
Lauren is our Senior Editor at DCM Media.
Since the commencement of the Royal Commission into Aged Care, Lauren is the only journalist in the country who has attended every session and community meeting.
Her 6 AM daily report is the must read for decision-makers and advisers in the sector, with 1800 executive receiving The Daily COMMISSION.
With a staff of 55 engaged in the Royal Commission, it is the people behind the scenes who are shaping the agendas and adjusting their own perspectives and goals along the journey.
Lauren will bring her unrivalled insights on these individuals driving the Royal Commission and her appreciation of the evolving issues and emphases. She will lead an informed discussion of what can be expected in the November final report.
The Commissioners openly state their objective is to ‘turn the sector upside down’, which they want to achieve by 2025.
Jim Hazel has been at the forefront of the business of retirement living for 30 years.
First as the banker for the sector, then as CEO of the largest retirement village operator, and now as the founding chairman of the largest and fastest growing land lease community group.
We asked him to engage at the LEADERS SUMMIT in an open discussion of his vision of the retirement living sector in 2025.
His concerns on increasing regulation, the various product mixes, tomorrow’s consumer, private aged care, the corporatisation of the sector, leadership.
Over 15 years, in our experience, Jim Hazel has correctly identified every threat and opportunity. This will be a unique opportunity, exclusive to the LEADERS SUMMIT.
It has been two years since Derek McMillan resigned as the very successful CEO of Australian Unity Independent and Assisted Living, to establish his own retirement living entity.
With a clear objective of growth, Centennial Living has commenced with three acquired villages and a mandate for more. Derek has identified Assisted Living as a core competency for his villages.
He will review the business case for his model, including acquiring older villages, and his vision for the market for 2025 to 2035 that he is building his retirement village portfolio to serve.
As the founding president of ther Retirement Living Council and sought after adviser to regulators and professional investors, Derek McMillan brings a mature business and market assessment, exclusively to the LEADERS SUMMIT.
Michael Argent is the trailblazer in self-managed home care. In four years, he has built a customer base of 2,200 clients self-managed and expanding rapidly across Australia.
He is confident that self-management of home care packages will dominate the market by 2025 and will present to the LEADERS SUMMIT his business case. He openly states that he wishes to expand the number of operators providing the service and will willingly share his experience.
An astute marketer, he has expanded his brands from Better Living Homecare to now include ‘Let’s Get Care’ and ‘Happy Living Homecare’, catering to the Chinese and Vietnamese markets.
While Michael has been 12 years in the home care sector business, his first exposure to the sector will be exclusively at the LEADERS SUMMIT.
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