presents LEADERS SUMMIT 2018

Please call Heidi Jephtha on 0402 488 111

"Village and care at the crossroads - lessons to be learnt from media, advocacy and government disruption"

Hilton Sydney

Welcome to the LEADERS SUMMIT 2018

This is the most important SUMMIT we have presented. While new development across villages and aged care is at an all time high, medium and longer term sales face unprecedented challenges.

Each of the retirement village, home care and residential aged care sectors have experienced great turbulence in the media, resulting in both a fundamental challenge to consumer trust . Increased government regulation is following.

Today’s customer and their families are changing rapidly, with increasing demands to be heard, respected and accommodated with new business models.

Our LEADERS SUMMIT focuses on the business of doing business in these senior living accommodation sectors.
We have selected 30 outstanding business leaders, all CEO level, to review this landscape, the challenges and the opportunities.

STOP PRESS: learn what 18,000 residents say they like and dislike about retirement villages

Are the media, consumer advocates and government right or wrong about retirement villages and the business model?

We will extensively review the National Village Survey conducted in January 18, delivering 18,000 completed research surveys across 547 villages and 56 village operators, providing the real story on resident satisfaction and major demands for change.

You will hear how the industry intends to rebuild ‘consumer trust’.

And what government thinks and is likely to regulate.

Intense Learning/Optimum Business Plan Briefing

Over two days 30 speakers will each present a set presentation averaging 20 minutes of real information. There is no better preparation for executives developing FY18/19 business plans. The comprehensive program delivers the following silos of the village, home and aged care sectors:

  • Finance
  • Government and Advocacy
  • Home care
  • Legal issues
  • Marketing
  • Media
  • New business models
  • New design models
  • Property & valuations
  • Staffing / Workforce
  • Technology

Intense Networking

Learn from your colleagues - the program is designed with longer coffee breaks and full sit down meals to allow you to meet colleagues and build connections. Our hatted restaurant dinners provide genuine quality time to share knowledge.

Please join us and invest in some ‘time out’ at our LEADERS SUMMIT 2018.

Christopher Baynes
The SOURCE and DoComeMonday Media Group

About the LEADERS SUMMIT 2018

"Village and care at the crossroads - lessons to be learnt from media, advocacy and government disruption"


  • LEADER SUMMITS have been presented by DoComeMonday Media Group since 2010
  • 2014, 2015, 2016 and 2017 sold out – limit of 470 delegates in 2018
  • Each SUMMIT is a business focused meeting designed to assist delegates in their strategy development looking forward one to three years
  • 2018 will focus on Village and care at the crossroads - lessons to be learnt from media, advocacy and government disruption

Some of the challenges:

  • Villages without a ‘care’ strategy are witnessing dwindling demand
  • Rejuvenation of 20+ year old villages is stalled by consumer and media advocacy
  • Vertical villages are working but banks are reluctant to fund them
  • Refundable deposits and legislated buybacks are killing private development
  • Government is promoting ‘stay in your own home’
  • Customers are seeking tailored solutions beyond property and accommodation
  • Operators are learning to create new value that can generate new income in a marginal business
  • The market penetration of traditional retirement villages is rapidly declining

Some of the opportunities:

  • Demand far exceeds supply of retirement living stock of homes
  • Emerging ‘Pre Baby Boomers’ are prepared to pay more for ‘new’ village models
  • Residential home price growth supports higher priced new models
  • Home care services delivered in to villages goes mainstream
  • Not For Profit /Private partnerships increasing
  • Vertical villages with medical/care hubs emerging
  • New players innovating in care and affordable housing

The LEADERS SUMMIT in March 2018 is the perfect strategic platform.

"Village and care at the crossroads - lessons to be learnt from media, advocacy and government disruption"


2020 is just 24 months away.
Government intervention with CDC, NDIS and ACFI reductions is creating massive income opportunities but also great uncertainty. Rapidly changing consumer sentiment and accelerated digital ‘disruption’ are challenging existing business models and creating new business competitors and opportunities.


    With 30 speakers across LLCs, retirement villages, Naturally Occurring Retirement Communities, home care and residential aged care, delegates will be thoroughly briefed on the seniors accommodation landscape out to 2020.


    The LEADERS SUMMIT is a rare forum where delegates can hear and meet the decision makers for leading NFP and private operators, reflecting the emergence of partnerships and mutual policy aspirations.


    Each year the LEADERS SUMMIT identifies the new business models and new business practices that are expanding, not stalling.

Leaders Summit audience

Leaders Summit Sponsors


Gold Sponsors

Speakers at the LEADERS SUMMIT 2018

State Of The Nation

Profile image of Chris Baynes
Chris Baynes
CEO, DoComeMonday Media

Chris will present his annual State of the Nation: a comprehensive review of the major events and issues across 2017/8.

Media And The Consumer, Advice From The Coalface

Profile image of Ray Hadley OAM
Ray Hadley OAM
Broadcaster, Macquarie Media

Ray invests daily in a deep relationship with his audience across over 100 radio markets. His tools are ‘conversations’ and ‘trust’. In this light he will discuss ways forward for the village and care sectors.

Us Village & Care Trends

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Steve Monroe
Managing Editor and Partner The SeniorCare Investor (USA)

Steve will explain why US residential care occupancy is 87% thanks to home care and why few retirement villages are being built.

Village Crisis Management

Profile image of Geoff Grady
Geoff Grady
Executive Director & CEO, Aveo Group

A review of the intense six month Fairfax/ABC spotlight on Aveo, the impact on the group and its residents, Aveo’s strategic actions and where the business and its residents are today. Q&A Discussion The background to the media spotlight. Grass root and professional advocacy groups. The changing consumer. Lessons for the retirement village, home care and aged care sectors.

Rebuilding Village Customer ‘trust’

Profile image of Alison Quinn
Alison Quinn
CEO, RetireAustralia President, Retirement Living Council

Alison says the village sector has lost the customers ‘trust’. She will discuss the actions required to win it Back.

Village Sector Lessons Learnt In Nz

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John Collyns
CEO Retirement Villages Association NZ

John will explain why NZ retirement villages are twice as profitable, half is regulated and significantly more trusted than in Australia.

The ‘real’ Village Resident Satisfaction Story

Profile image of Monica Gessner
Monica Gessner
Research Director Australia Online Research

Major announcement: Monica will deliver the challenging findings of the just completed National Village survey of 80,000+ residents.

Village Regulation: ‘fairness & Transparency'

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The Hon. Matt Kean MP
Minister for Innovation and Better Regulation, NSW Government

The Minister will discuss the retirement village act in light of his commissioning the Greiner inquiry into retirement villages last October, receiving the report in December.

Care & Village Innovation In Development

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Simon Schrapel
CEO Uniting Communities

Simon will review his new business model: 20 story CBD retirement village/disability hotel/medical & commercial space.

Educated Conversations Required For Care And Villages

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Norah Barlow
CEO Estia

Norah will review the need for educated conversation about ageing services and lessons learned from the NZ village sector.

Disruption: Privatising The Home Care Market

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Marcus Darville
Managing Partner Quadrant Private Equity

Following his success with NZ’s Summerset villages and Estia, Marcus will outline his business case for Home Care Holdings’ leadership of Australian home care.

New Sources Of Capital For Rapid Village & Care Growth

Profile image of Mark Bindon
Mark Bindon
Co Founder Oak Tree Villages

With 17 establish villages and 14 in development, now backed by First Sate Super, Mark will review the challenges for independent operators.

Transactions, Valuations, Trends In Village & Care Property

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Russell Allison
Senior Director, Head of Health, Aged Care & Retirement Knight Frank

Russell will deliver a detailed review of the retirement living and care property market, 2017 transactions, valuations and predictions.

Property Planning: It Must Change

Profile image of David Lane
David Lane
Group Director – Seniors Living ThomsonAdsett

David, Australia’s international aged care and retirement living architect, will challenge convention in planning and design, looking 25 years out.

Home Care: P2p Blossoming In 2018

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Simon Lockyear
Co-Founder and CEO Five Good Friends

Blending package provider status, case management andP2P workers in the GIG economy, Simon will review their aggressive expansion.

Aged Care: Workforce, The Real Situation And Real Strategies

Profile image of James Price
James Price
Managing Director Mirus Australia

With ‘workforce’ being aged care’s most significant challenge, James will review strategies and processes Mirus delivers to over 100 clients.

Finance: A Detailed Glimpse Behind Aged Care And Retirement Operator Funding

Profile image of Sachin Kumar
Sachin Kumar
National Director - Aged Care, Seniors Living, Hospitals, Medical Services Commonwealth Bank

Detailed review of the prevailing criteria and performance indicators banks seek with retirement village and aged care operator partners.

Technology - How Carepilot Is Partnering With Care Providers To Use Technology To Support The Shift To Consumer Directed Care

Profile image of Chris Meehan
Chris Meehan
CEO CarePilot

In early 2017, CarePilot launched a website and platform that enables consumers of care to search, book and manage care services in a marketplace that connects them to Care Providers. Hear what CarePilot learnt in operating and delivering this service and why it has decided to re purpose the technology to create a Care Management toolbox and Directory to help providers of care services better manage and engage with their clients and prospective clients.

Retirement Living: New Village Models That Deliver An Alternative To The DMF Financial Model

Profile image of Stephen Bull
Stephen Bull
Group Executive & CEO, Retirement Living Stockland

Under Stephen’s leadership Stockland has two village communities in the market that offer a No DMF contract – their strategy and the customer response.

Aged Care Finance: Dedicated REIT And Partnership Funding For Not For Profit And Private Rac And Village Developers

Profile image of Justin Laboo
Justin Laboo
CEO Catalyst Health REIT

A sector veteran, Justin has captured the backing of major super funds to provide innovative long term development funding tailored to village and care operators

Listening & Learning From Customers

Profile image of Lawrie Robertson
Lawrie Robertson
President, RRVV
Profile image of Judy Mayfield
Judy Mayfield
President, ARQRV

What are the drivers behind resident and family discontent. How was that captured in research?

National Village Resident Survey Discussion

Profile image of Brian Fine
Brian Fine
CEO, Australian Online Research (AOR)

Implications of the research for the village and care sector, short medium and long-term. Questions from the audience.

Village Customers & Communication

Profile image of Kerry Lehman
Kerry Lehman
Partner/Co-founder, Brand Partners

With the experience of 300 village developments across 90 operators, Kerry reviews the strongest potential customer focus group results she has experienced plus brand partners creative responses.

Village & Care: The Wisdom Of 30 Years Looking Forward

Profile image of Loretta Byers
Loretta Byers
Chair, RSL Care (SA), Life Member, Retirement Living Council

Q&A, unpacking the SUMMIT discussion to identify the core challenges and actions required for the sector.

Village Innovation: ‘harbord Diggers’

Profile image of Dale Hunt
Dale Hunt
GM Northern Site, Mounties Group

Dale has personally driven the creation of the multigenerational village campus in an iconic Australian location, maximising community, while delivering record sales.

Village & Care: Partnering With Government

Profile image of Ian Yates AM
Ian Yates AM
CEO, COTA Australia

Working with government to assist it to play a constructive role is a sophisticated challenge. Guidance for the village sector and aged care sectors.

Villages & Home Care: The Role Of IT

Profile image of Steven Strange
Steven Strange
CEO & Co-founder, Health Metrics

Health Metrics tools are being taken up by village operators who identify they are providing a care support service with regulatory and customer obligations.

Previous speakers at the LEADERS SUMMIT


Andrew Denton
Go Gentle Australia
Penelope Eden
Partner, MinterEllison
David Panter
Chief Executive, ECH
Sandra Black
Chief Customer Officer, Uniting
Nick Loudon
MD - Seasons Private Aged Care
CEO - Envigor Private Home Care


Debbie McClure
Group Sales Manager, Ryman Healthcare
Derek McMillan
CEO, Australian Unity Independent & Assisted Living
Greg Paramor AO
Managing Director, Folkestone
Greg Pullen
Chief Executive Officer, Villa Maria Catholic Homes
Alison Quinn
CEO, RetireAustralia


Michael Eggington
CEO, lendlease Retirement
Valerie Lyons
CEO, Uniting AgeWell
Chas Jacobsen
CEO, Village Glen
Anna Learmonth
GM, Sales, Stockland Retirement
Rob Levison
Chairman, Eureka


Gary Barnier
CEO, Opal
Robyn Batten
CEO, Blue Care
Geoff Grady
CEO, Aveo
Richard Gates
Head, Corporate Health, ANZ
Marcus Darville
Director, Quandrant/Estia

29 Leading Speakers

LEADERS SUMMIT speakers are all operational executives at the Chairman, CEO or Group leadership level. Each delivers a 20 minute, focused and informative presentation on their business and their market. Tight, informative, relevant and actionable information.

Networking Events

The LEADERS SUMMIT is the Premier networking event for senior executives in the seniors accommodation and aged care sector. Specially designed coffee breaks, seated lunches and now famous ‘hatted restaurant’ dinners deliver a premium networking environment.

Business Focus

The LEADERS SUMMIT is a business forum focused on the issues of tomorrow and the strategies being implemented by leading organisations today. The SUMMIT is a collegiate environment discussing real challenges and real solutions for businesses and the sector.

What people say about the LEADERS SUMMIT

“Great turnout and format.”
Alison Quinn
CEO, RetireAustralia

“Thanks once again for the conference, definitely a highlight!”
Michael Lockwood
Head of Property Development, Catholic Healthcare Ltd

“The LEADERS SUMMIT was jam packed full of so much great stuff.”
Anna Learmonth
General Manager Sales and Legal Administration, Stockland Retirement Living

“Congratulations and thank you for organising a very valuable SUMMIT. I look forward to next year.“
Robyn O'Rourke
Director Strategic Communications and Seniors’ Housing, Blue Care

“Just a quick email to thank you for the educational and networking opportunities at the conference. Well done.”
Paul Burkett
Chief Executive Officer, Baldwin Care Group
Hilton Hotel Sydney

Beyond expectations...

Hilton Sydney logo

Hilton Sydney is superbly located right in the heart of the city, with magnificent views and convenient access to Sydney's favourite attractions.

488 George Street, Sydney
  • Only barista coffee served
  • Seated restaurant lunches
  • Premium seating configuration
3 hatted restaurant logo
  • Exclusive networking dinner, Thursday 15th March 2018
  • Average of 20-30 delegates at each venue
  • Some of Sydney's finest hatted restaurants

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We are pleased to advise that there is a special conference rate of $379 (14th March 2018) and $359 (15th March 2018) per room per night for LEADERS SUMMIT 2018 delegates. You may secure your accommodation here.
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Registrations Now Open

Click/tap here to register

  • "The conference was well worth attending and I would recommend it highly to colleagues."

    Maria Davison, General Manager Home Care and Housing, Amana Living

  • "Another excellent summit."

    Simon Fee, UnitingCare Harrison

  • "An excellent conference. Top quality speakers. Keen audience of heavy hitters."

    James Underwood, Director, James Underwood & Associates Pty Ltd

  • “I had such a great and connected with lots of great people…..thanks. Loved the speakers."

    Debbie McClure, Group Sales Manager, Ryman Healthcare

  • "I wanted to thank you and congratulate your team on an excellent conference."

    Peter Murphy, Chief Executive Officer, Noetic Group

  • "It was a fantastic conference - the conversation amongst delegates was excellent and the speakers were informative, thought provoking and entertaining. I will definitely be signing up for next year!"

    Celia Campbell, Marketing & HR, Renaissance Retirement Living

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